Daily Operations

The shift-running stuff. If you're working a shift and need to know how to do something, this is where to look.

Shift checklists

• Opening checklist — what to do when you open the cafe
• Closing checklist — end-of-day procedure
• Shift handover — what the morning shift does before the next crew arrives

Equipment & cleaning

• Espresso cleaning — daily Cafiza clean + backflush

Money

• Cash handling — drawer float, end-of-day cash-out, variance policy
• Tip policy — who's eligible, how cash and credit tips are split

Manager tasks

• Updating cafe hours — the six places that need to match when hours change

When something goes wrong

• Troubleshooting — common issues and what to do
• Ask Harrison — open questions for Harrison; living document